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Mastering Customer Service in Your Short-Term Rental Business
Introduction
Welcome and Introduction (1:13)
Course Overview (0:19)
Overview of the Short-Term Rental Hospitality Industry (1:31)
Importance of Customer Service (0:54)
Who Is The Customer? (1:13)
Delivering High Quality Customer Service
Understanding The Customer, Expectations and Needs (4:27)
Setting Clear Expectations for Guests (3:31)
Effective Communication And Listening Skills (6:58)
Resolving Conflict in a Professional Manner (5:15)
Creating Boundaries (2:23)
Follow Up And Feedback (2:56)
Conclusion
Taking Action (1:18)
Final Thoughts (0:35)
Understanding The Customer, Expectations and Needs
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