Customer Service In The Short Term Rental Hospitality Industry

Mastering Customer Service For Your Short-Term Rental Business

Exceptional customer service is the key to success yet it is a skill that is often times overlooked. My course is designed to equip aspiring or current short-term rental hosts with the knowledge and skills necessary to provide outstanding customer service and create memorable experiences for their guests.

Mastering Customer Service For Your Short-Term Rental Business Course Trailer

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$19.99

Mastering Customer Service in Your Short-Term Rental Business

32 minutes of comprehensive course material. Topics include: Conflict resolution, creating boundaries, effective communication and listening skills, understanding the customer and more!

Example Curriculum

Introduction

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days after you enroll

Welcome and Introduction (1:13)
Course Overview (0:19)
Overview of the Short-Term Rental Hospitality Industry (1:31)
Importance of Customer Service (0:54)
Who Is The Customer? (1:13)

Delivering High Quality Customer Service

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days after you enroll

Understanding The Customer, Expectations and Needs (4:27)
Setting Clear Expectations for Guests (3:31)
Effective Communication And Listening Skills (6:58)
Resolving Conflict in a Professional Manner (5:15)
Creating Boundaries (2:23)
Follow Up And Feedback (2:56)

Conclusion

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days after you enroll

Taking Action (1:18)
Final Thoughts (0:35)

Mastering Customer Service For Your Short-Term Rental Business

Mastering Customer Service For Your Short-Term Rental Business Course Trailer

Choose a Pricing Option

Mastering Customer Service in Your Short-Term Rental Business

Example Curriculum

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